Sometimes ya just feel like being a bit of a bitch!
Monday, January 30, 2006
I tried repeatedly to access my library account online to renew my checked out items. Finally, I used the contact us button and contacted someone. I do owe $4, and I have every intention of paying it, but, I needed to renew my materials. I have just completed doing that. Hee Hee
Ms. Hxxxxx
I apologize. You are most definitely correct. You can access your account now, using the xxxxxx pin number.
Thank you,
Stephanie S. Claypoole
Branch Manager
1ST EMAIL - SENT BY ME
From: Kellie Harmon
Question: I really need to get my PIN so I can
access my account. Can you help me?
2ND EMAIL - LIBRARY REPLY
Ms. HXXXXX,
I just changed your pin number to XXXXXX. However, you will not be able to access your account because you owe $4 in fines.
Once those are paid, you will have access to your Live Oak Public Libraries account again.
Thank you,
Stephanie S. Claypoole
Branch Manager
3RD EMAIL - MY REPLY TO LIBRARY
Ms. Claypoole,
According to Live Oak Public Library Policy, Section 5-Circulation Policy, my customer account status is Delinquent, I owe under $5 dollars. Thus, I am still entitled to FULL library privileges. If you are not familiar with this document, you may peruse it at the following: http://www.liveoakpl.org/PDF/CirculationPolicy.pdf.
According to Live Oak Public Library Policy, Section 5-Circulation Policy, my customer account status is Delinquent, I owe under $5 dollars. Thus, I am still entitled to FULL library privileges. If you are not familiar with this document, you may peruse it at the following: http://www.liveoakpl.org/PDF/CirculationPolicy.pdf.
Please let me know when my account can be accessed, thank you.
Kellie M. Hxxxxx
Kellie M. Hxxxxx
LAST ONE - LIBRARY'S REPLY TO ME
Ms. Hxxxxx
I apologize. You are most definitely correct. You can access your account now, using the xxxxxx pin number.
Thank you,
Stephanie S. Claypoole
Branch Manager
SKIPPETY-DOO-DAH, SKIPPETY-AYE...MY OH MY WHAT A WONDERFUL DAY....
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